Claims

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The Claims Process
Suffering a loss can be stressful, whether it's an auto accident or a property loss. We're here to help. Our knowledgeable staff will handle your claim with care and offer support and guidance as we walk you through the claims process.

In the event of an auto accident, remember to:


1. Call 911 if:
– someone has been injured
– there is extensive damage to the vehicle
– a driver is impaired

2. Collect contact information from the other driver, passenger and witness
(name, address and phone number)

3. Collect insurance information from the other driver
(driver license number, license plate number, insurance company and policy number)

4. Prevent any further loss or damage

In the event of a home or business loss:


1. Call 911 or the appropriate authorities

2. Prevent any further loss or damage

3. Call your insurance broker
After the accident, call your insurance broker immediately. We will help you with the next step.

For After-Hours Emergencies call your insurance company’s designated 24 hour claims line:

Optimum Insurance Company
Intact Insurance Company RSA Western Assurance Echelon Jevco 1-877-806-8023 1-866-464-2424 1-800-319-9993 1-800-387-2934 1-866-931-0570 1-800-387-2934